Shipping & Returns
SHIPPING & DELIVERY
We will ship the product from our warehouse everyday.
Some orders may have delivery delays due to the availability of our suppliers, and some of the products in your purchase may be dispatched (and subsequently delivered) at various dates. If this happens to you, please allow a few days for everything to arrive.
Standard Shipping
Time schedule for delivery: [Duration]
Australia wide shipping is [Price].
Express Shipping
Time schedule for delivery: [Duration]
Australia wide shipping is [Price].
* Please be advised that postal service delays are occurring as a result of COVID-19; if your purchase has not arrived within 30 days, please contact us.
RETURNS
Within 30 days of your purchase, we will refund 100% of your purchase price* (minus discounts) and any sales taxes you paid to Yen if you are unhappy with your item for any reason.
You are obligated to provide the reasons of your intention to return any such things before returning your items, and we will issue you an authorisation and return instructions. The cost of shipping your Yen’s product back to us will be on you, and you must ship your returned items back to us within 10 business days of receiving authorisation for a return.
Your item must be unworn or unused, in its original packaging, and in the same condition that you received it in order to be eligible for a return. The invoice or other evidence of purchase is also required.
You can get in touch with us at [our email] to begin a return. In the event that your return is approved, we'll provide you with a return postage label and shipping instructions. We won't accept items that are sent back to us without first requesting a refund.
Any return-related enquiries can be sent to us at [our email].
Damages and issues
Please check your order when it arrives and let us know right away if anything is broken, damaged, or if you receive the wrong item so we can look into it and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be made automatically on your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
