FAQs

All Yen purchases placed within Australia are expected to arrive between 4 - 7 business days. International orders may take longer to process.

Our customers will be provided with a tracking link and kept up to date on the status of their orders.

For more information please visit the Shipping & Returns page.

Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Yen.

All Yen’s products are now only available through our website “yenaura.com”. 

If you notice any of our products advertised or offered on any third-party retail websites, please be aware that it is most likely a scam or a knockoff for which we are not responsible for ensuring the quality.

Shipping fee is dependent on the delivery location that our customers have chosen. The fees will be revealed during the initial checkout process.

For the most up-to-date information please visit the Shipping & Returns page.

We encourage the use of our soap saver bag.

The bag facilitates the proper drying of your soap between uses by allowing it to hang in a location away from direct water contact, while also providing increased airflow around the soap as it doesn't have any surfaces in direct contact with it.

Furthermore, the bag functions as a washcloth. The fiber within the bag aids in creating a richer lather with the soap, more effectively than if used alone. This not only allows you to use less soap during each shower but also extends the lifespan of the soap bar. Additionally, the bag offers an exfoliating effect for your skin.

We gladly invite you to contact our Customer Delight team here.