FAQs

For persistent acne, breakouts, or chin congestion, the Clear Skin Complete Routine is our most comprehensive system. It's designed specifically for these concerns. $134.95 as a one-off, or $109.95 each delivery with Subscribe & Save.

If you'd prefer to start smaller, the Clear Skin Daily Routine is a lighter starter (regularly $109.95, or $79.95 with Subscribe & Save).

Our products are made in Vietnam and a few other partner countries, then shipped from our Australian warehouse. Yen Aura itself is an Australian-owned, Vietnamese-inspired natural skincare brand.

Yes! Free shipping on all orders in Australia over AUD $99.

Most customers see noticeable improvement around 4 weeks (30 days) of consistent use. Some see early changes in about 2 weeks, but the realistic expectation is 30 days, with full results typically by 6 to 8 weeks.

Subscribe & Save gives you discounted recurring deliveries, plus free shipping on every order. Two tiers:

• 40% off the Clear Skin Daily Routine and Clear Skin Complete Routine
• 20% off all other single products and bundles

You can pause, skip, or cancel anytime.

For the bar soaps: lather in your hands or directly on damp skin, massage in for 30 seconds, rinse. Use twice daily (morning and evening) for best results.

For the Daily routine: cleanse with the bar, follow with the serum, finish with the moisturiser. Use morning and night. Detailed instructions are included in every order.

Our products are plant-based, vegan, and free from harsh synthetic chemicals. But every pregnancy and skin situation is different.

We recommend checking with your healthcare provider before starting any new skincare during pregnancy or breastfeeding. For children, our gentle bars are generally suitable from age 6+, but please patch-test first.

For order status, tracking, or any concern about an order that hasn't arrived, email our support team at support@yenaura.com with your order number and we'll help you within one business day.